Shipping & Returns

 

SHIPPING

  • All prices are in Canadian dollar.
  • Free Canada Post Expedited shipping with signature within Canada on orders over $100.
  • PO Box shipping: without signature confirmation.
  • Orders received are processed within 1- 5 business days.
  • Items will arrive within 2-14 business days, depending on your location.
  • In the event that there is a delay in shipment or a product is temporarily out of stock, we will contact you via email.
  • All orders are shipped via Canada Post.
  • A tracking number will be sent to you via email when your order has been shipped.
  • Wrong address – we are not responsible for the lost of your order if the address provided is incorrect or incomplete.
  • You are responsible for the shipping cost when your order is returned to us due to incorrect or incomplete address.
  • The risk of loss or damage to products shall pass to the buyer upon shipping of the products.
  • Any applicable taxes will be calculated at checkout.
  • We do not offer shipping outside of Canada.

 

SHIPPING METHODS AND COSTS

CANADA

Destination

Shipping Method

Subtotal

Cost

Estimated Delivery Time

All Provinces & Territories

Canada Post Expedited

Under $100

$8.99

2-7 business days

All Provinces & Territories

Canada Post Expedited

$100 or above

Free

2-7 business days

All Provinces & Territories

Canada Post Priority™

Any amount

$25

1-2 business days

 

Pick up in store – Richmond, BC  – FREE

 

Order and Acceptance

For any order being shipped to an address differing from the credit card holder’s Billing Address or if we judge the shipping or billing information given by a customer is insufficient or invalid Green and Pure Organic Beauty will require the credit card holder to send:

  • A scan or a photograph of a valid piece of ID
  • A scan or a photograph of the back of the credit card

Green and Pure Organic Beauty reserves the right to deny any order for any reason, including where the following situations arise:

Error in Billing, Payment or Shipping Information

Some orders cannot be processed due to an error in information you have provided, which includes, but is not limited to:

  • Incorrect credit card or debit card number, expiration date and/or security value;
  • Incorrect information regarding all other payment types;
  • Incorrect billing information (e.g. if the billing information you provide is inconsistent with the information your financial institution has on record);
  • Insufficient or incorrect shipping address (e.g. street address, city, state, province, territory, zip or postal code); or
  • Suspected fraudulent information.

RETURNS POLICY

  • Please note that we cannot accept returns or exchanges due to the nature of our products and hygienic reasons.
  • For any manufacturer defects, or damaged products occured in shipping, please email info@greenandpure.com or call 604-273-8988 for assistance.
  • Gift cards are non-refundable.
  • In-store pick up items will be held for 120 days only, no refund will be granted.
  • Green and Pure Organic Beauty reserves the right of final decision in case of any dispute.

 

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